Considering how into hair and beauty I am, most people are surprised to learn that I am an atrocious, and apathetic, dresser.
I like to blame my disability for this—I can’t do buttons, I need slip on shoes, clothes have to be baggy enough to fit my wrist and knee supports—but the fact is that I’ve looked a state since the day I started choosing my own clothes. I simply cannot dress.
So a few months ago, I swore to upgrade my style. And since I like to do things thoroughly, I decided to start with the basics: lingerie!
After seeing the amazing images shared online by a black-owned, indie business called Korrine Sky Intimates, I decided to take the plunge and order something from their luxurious but affordable range.
And considering all the online hype surrounding this business, I knew that you guys would want a review so that you in turn could bite the bullet and buy from KSI! Assuming, of course, that you’re all as style challenged as me. You are, right? Right? *insert crying emoji*
Now, when it comes to independent (and especially black-owned) businesses, I have a serious soft spot. My stance has always been that holding a start-up to the same standard as an established business is fundamentally unfair.
Often, indie businesses consist of just a handful of people behind the scenes, and struggle to make much profit at first. So, with that in mind, I always try to be as fair as possible.
However, I also have a responsibility to the lovely beans of the Internet who come across my stuff. What’s the point of me writing reviews if I’m not going to be 100% truthful and transparent?
I want you guys to be able to trust me, and the minute I give something other than my honest opinion, that goes down the toilet. Remember what Bey and Gaga said about trust in the Telephone video? Of course you do.
So, with all that said… let us begin at the beginning.
The Korrine Sky Intimates site is beautifully designed. The logo is instantly recognisable, and the products are advertised with amazing shots that make each item look like that One Magical Thing you need to instantly glo up your entire life.
The whole thing is easy to navigate, a size guide is available, and there’s even a little chat bubble that you can click to talk to customer services! Plus, you can track your order on the site. That’s the stuff we like.
When I arrived at the site, I had a clear idea of what I wanted to purchase, and I was able to find it without any difficulty. On top of that, there was a sale—which turned KSI’s already low prices into unbelievable bargains.
I ordered a Jodeci Lace Bikini Set and the Body Chain pictured with it, all for a mere £9.50—which includes shipping! Yeah, when KSI say ‘sale’ they really mean sale.
I made my order on the 20th of July.
But Tiss, I hear you cry, that was like a thousand years ago you lazy cow. Why is it that we are only now reading your review?
Ahh, patience my little dumplings. Firstly, you are being most dramatic; it was a mere six weeks or so ago. Secondly, name calling is very rude.
So, as I was saying: I made my order on the 20th of July, with standard Royal Mail delivery—which is, 3-5 working days.
On the 27th, I received an email from PayPal saying that KSI had altered my order status: it was now apparently ‘sent’.
KSI’s order tracker, however, told a different story: my order hadn’t even been fulfilled.
Because I am a soft flippy-floppy jellyfish, I waited a few more days before contacting customer services via their cute lil chat bubble.
By the 3rd of August, I still had not received a response; so I decided to try via their customer service account on Twitter instead.
Through this method, I managed to get a reply, and KSI’s customer service was great! Which is important, because bomb customer service can take a shopping experience from cowpat in a thin plastic bag to, like… Conditioner leaking ever-so-slightly but not that much in a very thick plastic bag. Much better!
KSI’s representative was apologetic and assured me that my order would be placed on high priority and dispatched soon.
And then, on the 8th of August, I finally received the email I’d been waiting for: KSI said my order had been sent!
Except…. Only one item was listed. *Stares at the camera like Jim in The Office*
So back I went to Twitter, to ask customer services what was going off. They apologised and said that my other item would also be sent.
The next day, I received an email saying just that; my final item was on its way.
And then the day after THAT—on the 10th of August—I received ANOTHER email saying that my package, both items included, had been sent.
If you’re somewhat confused by that virtual send-athon, you ain’t the only one. But the point is, the stuff was coming.
And I received my items the very next day! In one package, somehow. IT WAS A CHRISTMAS MIRACLE. In August. Extra miraculous.
I was ridiculously excited to finally get my hands on my goodies. Are you sensing an anti-climax here? Good. I’m glad you’re prepared.
The first item I tried on was the body chain. It was… Not what I expected.
The design was different to that pictured on the website. Now, this was not TOO big an issue for me, as the differences were minor. A double chain where there should have been a single, that sort of thing. At the end of the day, a simple body chain is a simple body chain, so I shrugged it off.
But when I tired the chain on, I found a much bigger problem: it was, for want of a better word, lopsided. No matter how I arranged it, the chain was completely uneven and looked… Kinda ridiculous.
After fiddling for a good ten minutes, I came to the conclusion that there was little I could do to fix it, and it wasn’t, as I had suspected, the fault of my wonky self. I know, because I tried it on my boyfriend. And he is hardly wonky at all.
Next up, the underwear. I tried on the bikini top first—and lo and behold, another problem. The ties at the neck were, once again, lopsided: one was shorter than the other. The ties at the back were the same.
Basically, one half of the top was just… different to the other. Is it supposed to be like that? I’m not sure, because I know bob all about lingerie. But after some concentrated Googling, I feel like the answer is no.
As for the bottoms? Though they were, according to the site’s size guide, exactly my size, I struggled to get them past my knees.
Had I gone up a size? Well, my other clothes still fit fine. I pulled out my measuring tape, and double-checked the size guide again.
Nope; these should fit, but in reality, the closest I could get to wearing them was shoving them up to mid-thigh. Any higher and my circulation suffered.
It only took a glance to see that my backside stood no chance whatsoever of being covered. And I don’t mean that in a Rihanna-esque manner.
Now, if you follow me on Twitter, you’ll know that I’m what some might call ‘dozy’. Which is probably why it took me a while to put my finger on the final problem with these products. But I got there eventually!
The parcel came without any returns slip, or even a receipt. The items were packaged with no labelling—not even the product name—and the underwear itself possessed not a single label.
I mean, not a one: there was no indication of size, no information on what material was used or how to wash it. And in addition, the underwear didn’t have any lining in the gusset. Is it just me or is that kind of gross? Am I the only one bothered by that? That is very very bad for the va-jay! Ahem.
As far as the lack of labelling goes—it’s a rather serious issue. In fact, having no labels on a clothing item is in contravention of trading standards.
Labels are a legal requirement so that customers can see if a product contains any fabrics that they are allergic to, whether or not it’s flammable, and so on and so forth. And I have a latex allergy!!! And sensitive skin! Yes, I also have asthma and I grew up short sighted. WHAT ABOUT IT FAM.
So at this point, the problems were piling up and things were looking grim.
At the same time, I wanted this independent company to have a chance to redeem itself. I was not about to dash out my review with all its negativity without giving KSI a chance; so I resolved to contact them.
I sent a direct message to their customer services account again, this time detailing every issue with the package.
I let them know that I would be writing a review on my blog, and told them that before it was written, I wanted them to have a chance to defend any aspects of my judgement that they thought were unfair.
After all, there was a chance that I had been phenomenally unlucky, that the lack of labelling was due to one-off human error, that the delivery issues were caused by some company problem now resolved—there could be any number of explanations, and if one existed, I wanted to hear it.
Oh, and I also wanted a refund, because the student life ain’t cheap.
Yet again, the response I received was professional, and apologetic. No explanation was offered, and they seemed unsurprised by my complaints; however, KSI agreed to refund me and thanked me for my feedback.
They also told me that they were in the process of a ‘rebrand’, beginning the next week (this was Thursday the 11th of August, by the way). To give me a glance of this new direction, they said, they’d like to send me a care package so that I could provide more feedback.
Now, I’m sure it goes without saying that I am absolutely, 100% hella down for care packages. Who isn’t?! Plus, if the brand was about to change completely, a review based on a pre-transformation experience would end up being kinda outdated.
However, I didn’t particularly want more items that wouldn’t fit, or were flawed, or unlabelled. So I asked whether this rebrand/new direction would include changes to the products.
The mysterious response was that changes were being made ‘overall’ and that they would contact me once my care package was dispatched.
You may not be too surprised to hear that the care package has yet to materialise. I was sceptical of it ever panning out; however, I felt I should wait a while to see what the brand’s ‘new direction’ would entail.
After all, with its affordable prices, I decided that I could always order my own stuff once the rebrand occurred and see if anything turned out different.
About three weeks have passed now, and so far as I can tell, nothing has changed.
KSI is still selling the same products (with new additions of course, as they regularly add to their range) including the body chain and lingerie set I ordered. The site; the products; the delivery service used: all seems to be exactly the same.
I originally hoped to publish this review a month ago, so I don’t want to wait any longer. The review happens now!!! Or rather, has happened.
However, I should note that if KSI does rebrand, I’d be happy to order again and give you guys an update. Until then, here’s my verdict on the company:
1. Delivery is not reliable.
I completely understand that delivery can take a while with smaller businesses, and it’s great that KSI offers a tracking service. To be honest, if you’re ordering for nothing but your own amusement, you’ll be fine.
However, their email updates on delivery are questionable, and it really does take a while… So if you need your item within a certain time frame, I wouldn’t risk it.
2. Customer service is good.
Despite the issues I had getting in touch via more official channels, their customer service Twitter page (@KSIntimates_CS) is an easy way to get a prompt response. Just make sure you have your order number to hand and you’ll be fine.
3. The products, so far as I can tell, are poor quality.
I only ordered two items, and some may say that for the price, I shouldn’t be bothered—but no matter how low the price, items should be wearable.
There’s no point spending a very little amount on something that is not in any way fit for purpose; you may as well keep the money and not have it at all.
In addition, the complete lack of labelling is frankly dangerous. And yes, I know I sound like a mum, but it is!
In conclusion, I’m sorry to say that I would not recommend purchasing from Korrine Sky Intimates in its current state.
Perhaps the other products it offers are as advertised, and labelled, and a proper fit; but the fact is that I can only judge based on my experience, and my experience was, frankly, pants. Yes, I did just slide a dad-pun in there. You love it.
Have you shopped with Korinne Sky Intimates before? Did your experience differ, or was it much of the same? Feel free to comment below!
See you next time,